Returns & Refunds Policy

Thank you for purchasing Royal Lion CBD products, here at Royal Lion CBD we are committed to providing you with high quality products. If for any reason you are not 100% satisfied, you may be eligible to return the products for a refund.

If you received damaged or defective products(s), please contact the Royal Lion Support Department immediately. Royal Lion CBD can replace those products at no charge in lieu of a refund.

To initiate a return, please email Returns@royallioncbd.com to receive your Return Merchandise Authorization (RMA). When contacting us, please have your member id or order number available.

All product(s) will be shipped to Royal Lion CBD pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer or Member. If the product is not received by Royal Lion CBD it is the responsibility of the Customer or Member to trace the shipment and no credits will be applied until the items are received at our distribution centre.

The shipping address is Royal Lion CBD Returns, 43a Northgate, Whitelund, Morecambe, LA3 3PA, United Kingdom

Royal Lion CBD reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

For Retail Customer (Non-Member) – 30 Day Guarantee:

As a Retail Customer, you have 30 days from the date of purchase to initiate a return for the following:

  1. Your initial order of product placed; unopened
  2. Any first-time order of a product; unopened. Subsequent orders may not be returned under this guarantee.

Products must be returned unopened and in resalable condition. Royal Lion CBD will not provide a refund on any products that are returned to the Company which are not in resalable condition. The following items are non-refundable, except as required by law: shipping fees, administrative fees, seasonal products, discontinued or promotional items. You are required to return all unopened containers, as applicable, to receive a refund.

If eligible for a refund, Royal Lion CBD will credit the original form of payment (less shipping) within 30 days of the product being logged as returned by our distribution centre. All volume associated with the sale of the product(s) will be deducted once the refund is issued.

Our Members – 30 Day Guarantee:

As a Member, you have 30 days from the date of purchase to initiate a return for the following:

  1. Your initial order of product placed; unopened.
  2. Any first-time order of a product; unopened. Subsequent orders may not be returned under this guarantee.

Refunds on products outside of these parameters will be reviewed on a case-by-case basis.

Products must be returned unopened and in resalable condition. Royal Lion CBD will not provide a refund on any products that are returned to the Company which are not in resalable condition. The following items are non-refundable, except as required by law: shipping fees, administrative fees, seasonal products, discontinued or promotional items. You are required to return all unopened containers, as applicable, to receive a refund.

If eligible for a refund, Royal Lion CBD will credit the original form of payment (less shipping) within 30 days of the product being logged as returned by our distribution centre. All volume associated with the sale of the product(s) will be deducted once the refund is issued.

For Members – Retail Orders Sold Direct:

If your Retail Customer wants to return products purchased directly from you, follow this process:

  1. If your retail customer wants return product, they have 30 days from day of purchase to you receiving returned product to be eligible for a refund. The returned product must be unopened and resalable to receive a refund or swap. All members will supply the refund, once you buy a Royal Lion CBD Pack; you take all responsibility of product.
  2. If eligible for a refund then Refund the money directly to your retail Customer.

Thank you for reading our Return & Refund Policy

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